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SERIOUS MONKEY UPDATES

IMPORTANT SHIPPING INFORMATION
Due to holiday volume increases, FedEx is no longer offering its money-back guarantee on all shipments through January 16, 2022.  Please keep this in mind when selecting a shipping method.  While we cannot guarantee on-time delivery on our FedEx packages at this time, we still strongly suggest using our FedEx 2nd day service as it is still our cheapest method of shipping.  Should your FedEx package NOT arrive at its expected delivery date, no claims can be made for service failure due to the money-back guarantee cancellation.  We apologize for the inconvenience

Return Policy

Please contact us at (800) 936-1070 Mon-Fri 9 am-4 pm PT or emailseriousmonkeybizzness@gmail.com for instruction regarding all returns, refunds, or exchanges. 

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date.

Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Note: SeriousMonkeyBizzness recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to SeriousMonkeyBizzness or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. 

Note: Defective merchandise will be tested upon receipt. Valid claims will be processed normally. invalid claims are subject to a 10% restocking fee, and shipping costs will be charged to original card.