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PLEASE READ

MESSAGE FROM FEDEX

Temporary Suspension of FedEx Money-Back Guarantee. The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis which are impacting our ability to meet our high standards of service. As a result, we have made the decision to suspend our money-back guarantee for all FedEx Express, FedEx Ground, and FedEx Freight services effective immediately until further notice. 

PLEASE BE AWARE

Many Priority Overnight shipments are not being delivered on time due to the current pandemic. Serious Monkey Bizzness understands that some instances require overnight delivery, it is important to note that it is NOT a guaranteed delivery. If you select Priority Overnight and it does not arrive on time, we will not be able to refund your shipping charges.

We recommend shipping FedEx 2nd Day, as the cost to ship is only $9.00

Return Policy

Please contact us at (800) 936-1070 Mon-Fri 9 am-4 pm PT or emailseriousmonkeybizzness@gmail.com for instruction regarding all returns, refunds, or exchanges. 

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date.

Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Note: SeriousMonkeyBizzness recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to SeriousMonkeyBizzness or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. 

Note: Defective merchandise will be tested upon receipt. Valid claims will be processed normally. invalid claims are subject to a 10% restocking fee, and shipping costs will be charged to original card.